5 Words Your Team Needs to Know About IT Issues

From the firewall blocking your client’s email to updating software, knowing what issues are prevalent in IT is important for everyone on your team. As a manager or supervisor, it’s also essential that you establish an open line of communication so everyone knows how to handle IT issues when they arise.

Here are five words your team should know about common IT issues:


A firewall is a network security system that controls the incoming and outgoing traffic for different computers on a network, most often the internet. This can be implemented in different ways depending on the needs of each business or organization. A firewall’s job is to protect data from unauthorized access by blocking intruders.


Phishing is an attempt to acquire sensitive information, like usernames and passwords, by masquerading as a trustworthy person or website. Emails that request logins, account numbers or other personal information should always be scrutinized. Never give out this type of information in response to an email. Your company’s IT department should also be notified of such emails so they can block them.


This is a general term for all malicious software, including viruses, Trojan horses and spyware. This type of malware can collect data from your computer or damage your system in order to prevent others from accessing information. Some types of malware will also install other software without your knowledge.

Denial of Service

A denial of service attack is designed to prevent a website, server or other computer from receiving requests from other visitors. Hackers will perform a thorough process in order to find out what types of requests a computer can handle and send masses of those requests at once until the system cannot function. This can also be used to prevent communication between two or more systems.

Software Update

Updating software is an essential part of keeping your computer secure and running smoothly. A new update might contain patches for newly identified security threats, so they should always be implemented promptly. Updating also provides better compatibility between different types of software which can lead to fewer problems down the road.

In order to successfully work with IT, your team should know what types of issues are commonly encountered and how they’re dealt with. When a problem arises, the sooner it’s identified and reported, the less impact it will have on business operations. Your company’s IT department should be notified immediately when a problem comes up so that everyone can better protect themselves from potential attacks.