5 Questions to Ask When Choosing a Managed IT Services Provider

Choosing the right Managed IT Services Provider (MSP) can make or break your organization’s efficiency and security. Here are five crucial questions to ask when evaluating potential partners to ensure they meet your business needs.

1. “What Services Are Included in Your Offerings?”

Before committing to an MSP, it’s essential to understand the scope of their services. Ask if their offerings include:

  • Network Management: Monitoring and maintaining your organization’s network infrastructure.
  • Data Backup and Recovery: Ensuring your data is safely backed up and can be restored quickly in case of loss.
  • Security Services: Implementing measures to protect against cyber threats and breaches.
  • Help Desk Support: Providing technical support to resolve issues for your team.
  • Cloud Services: Offering cloud solutions for storage, applications, and collaboration.

Don’t forget to consider the longevity of your choice. Making sure the MSP can provide the specific services your business requires both now and as you grow.

2. “Can You Provide References or Case Studies?”

Reputable MSPs should have a portfolio of satisfied clients who can vouch for their services. Ask for:

  • Client References: Speak with current or past clients to get first-hand accounts of their experiences.
  • Case Studies: Review documented examples of how the MSP has successfully addressed challenges for other businesses.

These references can offer insights into the MSP’s reliability, problem-solving capabilities, and overall performance.

3. “What Is Your Approach to Cybersecurity?”

In today’s digital landscape, robust cybersecurity measures are non-negotiable. Inquire about:

  • Security Protocols: What measures are in place to prevent, detect, and respond to cyber threats?
  • Compliance: How does the MSP ensure compliance with industry regulations and standards?
  • Employee Training: Do they offer security awareness training for your staff?

Understanding their approach to cybersecurity will help you gauge how well they can protect your sensitive data and systems.

4. “How Do You Measure and Report on Performance?”

Transparency and accountability are critical in an MSP relationship. Ask about:

  • Performance Metrics: What key performance indicators (KPIs) do they track?
  • Reporting Frequency: How often will you receive performance reports?
  • Report Content: What information will be included in these reports?

Regular and detailed performance reporting ensures you can monitor the MSP’s effectiveness and make informed decisions.

5. “What Is Your Support Structure Like?”

Reliable support is essential for maintaining smooth operations. Understand their support structure by asking:

  • Availability: What hours is support available? Is there 24/7 coverage?
  • Response Times: What are the guaranteed response and resolution times for support requests?
  • Support Channels: Through which channels (phone, email, chat) can you reach support?

Knowing these details will help you assess how quickly and effectively the MSP can address issues as they arise.


Selecting the right Managed IT Services Provider is a critical decision that can significantly impact your business operations. By asking these five important questions, you can ensure that the MSP you choose is well-equipped to meet your needs and support your long-term goals. Take the time to evaluate your options thoroughly and make an informed choice that aligns with your organization’s unique requirements.